Support Center

If you have any questions, please contact customer support via forum or email. We will serve you 7*24 wholeheartedly.
A place to communicate with other players, make new friends and interact with support team.

Why was I banned?

NGames player will get banned for the following reasons:


This includes, but is not limited to

1. Application for Charge back and completed, account will be banned by system automatically.

All sales in the Games of NGames are final. Refund could not be granted. As the game is designed to prevent mistakes of this type. We highly recommend you double-check the products description before finalize your payment.


If you were banned for the charge back, we suggest you go to check the status of your order, cancel the drawback application, when NGames get the money back, your account will be unblocked.


2. Abusing game bugs

Some times bugs may occur in-game or on event held on game website. Those players who abuse the bugs and get huge amount of illegal items will be banned. As the rule we will post an announcement show players the banning list and our solution.


If you find a bug, you'd better report to our Customer Support( Once being banned, should contact us to know the solution.


3. Break the in-game chat rules or forum rules.