Support Center

If you have any questions, please contact customer support via forum or email. We will serve you 7*24 wholeheartedly.
A place to communicate with other players, make new friends and interact with support team.

Items did not appear in my inventory or storage

If you have purchased items in the games of NGames or redeem any item(s) from any NGames website event and they did not appear in your in-game mail box, inventory or storage, please provide us the following info when contacting online Customer Service (


Login ID:


Game Played:




Character Name:


Website Section/URL Link:


Time of purchase/redeem (mm-dd-yyy):


What item(s):